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CANCELLATION POLICY

Adventure Sixty North LLC

Please read the following cancellation policy carefully. Trip & Travel Insurance is recommended!

FULL CANCELLATION POLICY

Cancellation Notifications

Cancellation notifications must be submitted through one of the following methods:

  • Call our office 907-224-2600
  • Send an email to [email protected]
  • Through the communication application of our website booking system.
  • Cancellations sent via text message or social media will not be accepted.

Refunds & Fees

  • A $10 cancellation fee will be applied to all canceled reservations.
  • 8 days or more prior to departure: 100% refundable minus $10 cancellation fee.
  • Within 3 – 7 days prior to departure: 50% refundable of booking total, minus $10 cancellation fee.
  • Within 48 hours prior to departure: Non-refundable.
  • No-shows: Non-refundable.
  • SHUTTLES:
    • Within 48 hours prior to departure: Non-refundable.
    • 3 days or more prior to departure: 100% refundable minus $10 cancellation fee.
  • Any applicable cancellation or no-show fees will be charged to the credit card used at the time of booking.
  • Once an activity or trip has started, we are unable to offer refunds.
  • If you choose to leave a trip early or refuse to sign our standard liability waiver, you will not receive a refund of your deposit or balance, and the remaining balance will be charged to the card on file.

Deposits and Payments

  • Full payment for all activities and services must be completed before your activity begins or before your rental equipment is delivered.
  • To secure your reservation for any of our activities or equipment rentals, we require a valid credit card, regardless of whether you have paid in full, and made a partial payment, or if no deposit was required at the time of booking.  If there is an outstanding balance remaining, this credit card will be charged on the date of your scheduled trip.
  • Gold Panning and Shuttles: Full payment (100%) is required at the time of booking.
  • Hiking, Kayaking, and Fishing Trips: A 50% deposit is required at the time of booking, and the remaining balance will be payable upon check-in.
  • Overnight and Multi-Day Trips: A 50% deposit is required at the time of booking, and the remaining balance will be charged to the credit card on file one day prior to your scheduled departure.
  • Winter Tours (October to April): No initial deposit is required when booking, but a credit card number is still needed to guarantee your reservation. Our cancellation policy will apply, and charges may be incurred for cancellations or no-shows.
  • Kayak & Gear Rentals:Full payment (100%) is required at the time of booking. We will keep a valid credit card on file only to be charged if the rental kayak/gear is lost, stolen, or damaged. Any charges will cover the replacement cost, and any rental revenue lost while replacements are being arranged.

Other Situations

Trip Cancellation by Adventure Sixty North: While we make every effort to ensure all trips proceed as planned, Adventure Sixty North LLC reserves the right to cancel any trip before it begins for any reason, including unforeseen logistical challenges.

  1. Itinerary Changes: For the safety and overall quality of your experience, Adventure Sixty North LLC may need to make changes to the planned itinerary at any time. These decisions will be based on our professional judgment and extensive field experience. If you choose to withdraw from the trip due to such an alteration, we unfortunately cannot offer a refund.
  2. Weather-Related Cancellations and Refunds: Rain is very common in Alaska and rain alone does not automatically mean that a trip will be cancelled. All our scheduled trips will proceed as planned, rain or shine. Our cancellation policy will remain in effect under all weather conditions unless you receive specific notification from us otherwise.

Should Adventure Sixty North needs to cancel an activity for this reason, you will have the option to either reschedule your adventure or receive a full refund for the amount you paid for the trip. This refund applies specifically to the cost of the Adventure Sixty North activity and does not cover any expenses you may have incurred for independent travel or accommodation arrangements.

Third-Party Services: For any trips that involve the services of a water taxi company or helicopter operator, please be aware that their individual cancellation policies will also apply. These policies may differ from our own. 

Buffer Days for Multi-Day Trips: If you are joining us for an overnight or multi-day adventure, we strongly recommend adding an extra day to your travel plans at both the beginning and end of your trip. While weather-related delays for drop-off and pick-up are uncommon, they can occasionally occur. Alaska’s wilderness can be unpredictable, and natural conditions may sometimes affect our schedules.

Travel Insurance: We strongly recommend purchasing trip and travel insurance for your upcoming Alaskan adventure to protect yourself in the event of unforeseen circumstances or emergencies during your travels.