FULL CANCELLATION POLICY BELOW
Accepted notification of Cancellations (Phone call to our office 907-224-2600 or by email to info@adventure60.com only) or by notification thru web site booking system using the communication application of the system.
No texts or social media communications are acceptable as notification of a cancellation.
No-Shows (over 15min late for check in): No Refund. Full Payment Due!
Leaving a trip early of their own accord, or refusing to sign an unmodified liability waver will not receive a refund of either the deposit or the balance of payment and the reminder of the full balance will be charged to the card on file.
All trips run, rain or shine. When traveling to Alaska, you should prepare for rain as it is what keeps us lush and green.
If participating in winter tours you should prepare for cold, rainy, snowy, and windy days.
CANCELLATIONS BY YOU – Hikes, Gold Panning, Shuttles and Rentals:
Full payment due at time of booking
No-Shows (over 15min late for check in): No Refund. Full Payment Due!
More than 7 days: Fully Refundable
7 days to 48hrs before: 50% Refundable
Within 48hrs: Non-Refundable
CANCELLATIONS BY YOU – Kayaking and Fishing Trips:
50% payment due at time of booking
We take a credit card deposit at the time of booking, and will use this card for any charges incurred by YOUR cancellation, as per the policy below.
No-Shows (over 15min late for check in): No Refund. Full Payment Due!
More than 30 Days before your reservation: we will refund your card minus the following per person booking fees:
– Resurrection Bay and Bear Lake Day trips – $20 per person
– Aialik and Bear Glacier Day trips – $50 per person
– Overnight and Multi-Day trips – $200 per person
15 to 30 Days before your reservation: We will refund your card minus 25% of your total invoice.
7 to 14 Days before your reservation: 50% of your total invoice is due.
Within 7 Days: Non-Refundable. Full balance will be due and charged to your card on file.
CANCELLATIONS BY US
If Adventure Sixty North LLC is forced to cancel before a trip is out for any reason; the trip will be rescheduled or refunded. We reserve the right to cancel any trip due to the discretion of our personnel and their field experience. In such cases, our liability extends to the cost of the class or trip only, not travel and accommodations made by our customers.
Note: Once any trip starts/departs and/or must terminate early or extend due to any reason, there will be no refunds. This also applies to our overnight and multi-day trips. For overnight/multi-day trips, we recommend adding a buffer day on either end of your trip. Although weather delays in drop-off and pick-up are rare, they can happen. Alaska is still wild and Mother Nature has her own plan. For all trips and travel to Alaska in general, we highly recommend trip or travel insurance.
**Cancellation of any trip using a water taxi or other operator will also be subject to THEIR specific cancellation policy, which may differ from ours.**
DEPOSIT AND PAYMENT INFORMATION
Full payment must be made before time of departure or delivery of services. Trips, hikes & rentals booked within 7 days of departure of trip, will require full payment and no refunds will be made for these reservations unless Adventure Sixty North cancels the trip, hike or rental. A credit card number is required for all activity adventures and equipment rentals. All kayak rentals will require a credit card to held on file to be used if rental kayak and rental gear is lost, stolen, or damaged. The card will be charged for kayak replacement costs, gear replacement cost, and lost rental revenue while replacements are being shipped and not available for rental by Adventure Sixty North. Final balances are due before trip departure or services rendered. For full day, half day, and rentals, the remaining balance is due during check-in on the day of your trip. For overnight and multi-day trips; the remaining balance is due the day before your trip departs.
Winter Tours (Winter kayaking, snow machine, snow cat, snowshoe, and fishing trips): No Deposit is required at booking but credit card is required to hold reservation and will not be charged until the date of trip or in case of a No-Show.
WHAT ABOUT WEATHER?
Sea kayaking in Resurrection Bay and Kenai Fjords National Park often means kayaking in the rain. Get good gear! Our cancellation policy is still in effect during rainy days.
Winter Tours – (Winter kayaking, snow machine, snow cat, snowshoe, and fishing trips): Trips are run, sunshine, snow or rain. Our cancellation policy is still in effect during sunny days, rainy days, and snow days.
SEPTEMBER THROUGH APRIL DEPOSIT INFORMATION – Winter Tours (Winter kayaking, snow machine, snow cat, snowshoe, and fishing trips)
For trips and rentals between the months of September and April, a credit card number will be required at the time of reservation to hold the reservation. A credit card number must be obtained and will still be charged in the event that a customer cancels or it is a No-Show within the stated days of the cancellation policy.
PLEASE CONSIDER TRIP/TRAVEL INSURANCE FOR YOUR PROTECTION
We strongly advise our guests to purchase trip & travel insurance for your Alaskan travels in the event of an unexpected situation or emergency.
WHAT ABOUT PERSONAL PROPERTY?
Adventure Sixty North LLC does not and cannot accept responsibility for personal property such as, cameras, binoculars, watches, jewelry, glasses, clothing, gear, etc. The following policies apply to all snow coach, snow machine, snow shoe tours, kayak trips, stand up paddle board adventures, hikes, shuttles, guide assisted adventures, all kayak rentals, and gear rentals paid for by check, cash, debit card, and or credit card.